We are using the batch print module here at my company and have all sorts of issues and cases logged. Is anyone else using this to produce production prints? One specific question I have is in regards to the queue. Currently we have two printers that we use to produce prints, one for A and B size prints (cannon) and one for C and D size prints (HP). When the production department loads the drawings into batch print, the queue will only process one job at a time and waits for the printer to complete the job before moving on to the next one. So if we send a bunch of prints to the HP, the cannon will sit idle until the HP is finished, even though there are a ton job jobs that are ready for the cannon. Is there a way to change the queue so that it processes the jobs and send them to the printers memory? Both printers have memory and it seems like it's not being used. Note: I have logged a case with PTC on this, but as usual the TSE's have very limited knowledge of batch printing and how it actually works....help!
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